Terms of service

Terms and Conditions

1. General

These terms and conditions apply to all products offered by BonBonButter through the website BonBonButter.com. By placing an order on our website, you agree to these terms and conditions. If you do not agree to these terms and conditions, we request that you do not use our website.

2. Definitions

  • "Products" refers to all products offered by BonBonButter, including but not limited to raw and deodorised cocoa butter.
  • "Customer" refers to the person or entity purchasing products from BonBonButter.

3. Description of Products

At BonBonButter, we supply high-quality cocoa butter in both raw and deodorised variants, suitable for both culinary and cosmetic applications.

  • Delivery: We offer delivery of our products to the address specified by the customer. Delivery times are indicative and may vary.
  • Customer Support: We provide customer support through our email address: info@BonBonButter.com for all your questions and requests.

4. Terms of Use

  • Access to Products: To order products, you must follow the requirements as described on our website. BonBonButter reserves the right to refuse orders if you do not meet the requirements.
  • Accuracy of Information: The customer must provide accurate and complete information when placing an order. BonBonButter is not responsible for any damage resulting from incorrect or incomplete information.

5. Prices and Payments

  • Pricing: The prices for our products are clearly stated on the website or during the ordering process. All prices include VAT unless stated otherwise.
  • Payment: Payment for products must be made using the payment methods offered on our website. BonBonButter reserves the right to suspend delivery of products until full payment has been received.
  • Cancellation and Refunds: Order cancellations may be accepted under certain conditions. Refunds are processed according to our Return Policy/Refund Policy.

6. Delivery of Products

  • Delivery Time: The delivery time of products is indicated during the ordering process. We strive to deliver products within the specified timeframe, but cannot guarantee this due to external factors.
  • Force Majeure: BonBonButter is not liable for delays or failure to deliver products resulting from circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events.

7. Liability

  • Limitation of Liability: BonBonButter is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability is limited to the amount paid by the customer for the relevant product.
  • Indemnification: The customer indemnifies BonBonButter against all third-party claims arising from the customer's use of our products.

8. Complaints and Disputes

  • Complaints Procedure: If you are not satisfied with our products, we request that you contact us within 14 days after delivery of the product via info@BonBonButter.com. We aim to handle complaints within 14 days after receipt.
  • Dispute Resolution: Disputes that cannot be resolved through mutual consultation may be submitted to the competent court in the Netherlands.

9. Changes to the Terms and Conditions

BonBonButter reserves the right to amend these terms and conditions at any time. We will inform you in a timely manner of important changes via our website or by email. By continuing to use our products after such changes, you agree to the amended terms and conditions.

10. Applicable Law

These terms and conditions are governed by Dutch law. Any disputes shall be submitted to the competent court in the district where BonBonButter is established.

11. Contact Details

For questions regarding these terms and conditions or our products, please contact us via:

  • Email address: info@BonBonButter.com
  • Phone: 020 - 369 29 43
  • WhatsApp: 0683055575
  • Return address:
     Govert Flinckstraat 215
    1073 BV Amsterdam
    The Netherlands