Privacy policy

Privacy Policy

1. Introduction

At BonBonButter, we highly value the privacy of our customers. This privacy policy explains what personal data we collect, how we use, share, and protect it, and what rights you have regarding your personal data. By using our website and services, you agree to the processing of your data as described in this policy.

2. Data Collection

We collect different types of personal data when you visit our website or use our services, including:

  • Identification data: such as your name, email address, phone number, and address
  • Payment data: such as your bank account or credit card details, processed by our payment providers
  • Purchase information: such as the products you purchased, the date, and the purchase amount
  • Technical data: such as your IP address, browser info, and usage data from our website


3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Order processing: to manage and fulfill your orders, including payment, delivery, and customer service
  • Customer service: to assist with questions, complaints, or issues related to your purchases
  • Marketing: to inform you about new products, offers, or other relevant information, with your consent
  • Website improvement: to optimize our website and services based on user needs

4. Legal Bases for Processing

We process your data based on the following legal grounds:

  • Contract performance: to process and deliver your order
  • Legal obligations: to comply with laws such as tax regulations
  • Legitimate interest: to improve services or send marketing to existing customers
  • Consent: for activities like sending newsletters, when required

5. Sharing Data with Third Parties

We share your data with third parties when necessary to perform our services, support marketing, or meet legal obligations. This includes:

  • Payment providers: to process transactions
  • Shipping partners: to deliver your order
  • Service providers: such as IT support companies
  • Government authorities: if legally required
  • Marketing partners: like Facebook or external ad platforms, to show relevant ads in line with legal regulations and your privacy rights

We ensure all third parties comply with data protection laws and use appropriate security measures.

6. Data Retention

We do not retain your data longer than necessary, unless legally required. Retention periods include:

  • Order data: stored for 5 years to meet tax obligations
  • Marketing data: stored until you withdraw consent or object to further processing

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration. This includes:

  • Encryption of sensitive data, such as payment information
  • Access controls, allowing only authorized staff to access data
  • Regular security audits to maintain system integrity

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, unless legally required to retain it
  • Request restriction of processing in specific cases
  • Object to processing for marketing purposes
  • Request data portability where processing is based on consent or contract

To exercise your rights, contact us at info@BonBonButter.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to enhance your experience and perform analytics. For more details, please refer to our Cookie Policy.

10. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Changes will be published on this page and, if needed, communicated via email. We recommend checking this policy regularly.

11. Contact Information

If you have questions about this policy or how we process your data, please contact us at:

  • Email: info@BonBonButter.com
  • Address: Govert Flinckstraat 215, 1073BV Amsterdam, Netherlands
  • Phone: 020 - 369 29 43
  • Whatsapp: 0683055575