Shipping Policy

1. General

At BonBonButter, we strive to deliver your order as quickly and efficiently as possible. This shipping policy describes the conditions under which we ship our products. By placing an order on our website, you agree to the terms of this shipping policy.

2. Shipping costs

Please select the country and the standard language of the country in the header or footer of this website to find the exact conditions for this paragraph. We apologize for the inconvenience.

International: For international orders, variable shipping costs apply depending on the destination country. The exact costs will be displayed during the checkout process.

3. Delivery time

Please select the country and the standard language of the country in the header or footer of this website to find the exact conditions for this paragraph. We apologize for the inconvenience.

International: International deliveries may vary depending on the destination country, but the estimated delivery time is 5-20 business days.

Delays: Although we do our best to deliver within the specified delivery time, delays may occur due to circumstances beyond our control. In such cases, we will notify you as soon as possible.

4. Shipping methods

We work with DHL to ensure that your order is delivered safely and on time.

All packages are provided with a tracking number, so you can follow the progress of your delivery. This tracking information will be sent to you as soon as your order has been shipped.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking number. You can use this tracking number to track your package via the courier service's website.

Check your spam folder if you have not received a confirmation email.

6. Undeliverable Packages

If a package cannot be delivered due to incorrect or incomplete address details, or because it was not collected from a pick-up point within the specified period, the package may be returned to us. In that case, we will contact you to arrange a new shipment, for which additional shipping costs may be charged.

7. Damage and loss during Shipping

We carefully package our products to ensure they arrive in perfect condition. However, if you receive a damaged package, please contact us within 48 hours of receipt at info@bonbonbutter.com with photos of the damage and the packaging.

For lost packages confirmed as such by the courier service, we will refund the full amount of your order or send a replacement product, depending on your preference.

8. International Customs and Import Duties

For international orders, customs duties and import taxes may apply. These costs are the responsibility of the customer and are not included in the product or shipping costs.

We are not responsible for delays caused by customs procedures in the destination country.

9. Changes to the Shipping Policy

BonBonButter reserves the right to amend this shipping policy at any time. We recommend that you check this policy regularly for updates. Changes will be effective as soon as they are published on our website.

10. Contact Information

For questions about our shipping policy, please contact us via:

Email address: info@BonBonButter.com
Phone: 020 - 369 29 43
Whatsapp: 0683055575
Return address:
Govert Flinckstraat 215
1073 BV Amsterdam
Netherlands